Fresh had become the leading innovation force for retailers, but the pandemic altered that story as consumers pantry loaded. Now it’s time to take back that leadership role by getting consumers more engaged with fresh again. Here are key takeaways from FMI FreshForward.

De-escalation is all about assisting and improving a challenging situation. What that might be depends on the circumstances and the people involved. Your intervention might be something you do, something you say or choosing to do nothing at all.

With the help of SAP, the FMI Jam COVID-19 Online Community was built and opened in late April to provide FMI members a place to go to connect with others on issues and find providers of personal protective equipment (PPE) that was in short supply at the time.

The Chief Retail Sales and Bottler Operations Officer at The Coca-Cola Company, Dagmar Boggs, reinforces The Coca-Cola Company’s strong tradition of growing people within the company who have demonstrated the ability to deliver excellent results in different ways with consumers, customers, bottling partners, and the communities in which its employees work.