Although emerging traceability technologies are advancing database management capabilities, these technologies add little value to traceability programs unless all supply chain partners harmonize data collection approaches.

Narayan Iyengar, SVP, Digital and ecommerce, Albertsons Companies, in a presentation at Grocerytalk talks about tracking customer journeys in the digital era and how to collaborate to successfully reach the digital shopper.

In today’s food retail environment, emerging technologies − from blockchain to Internet of Things (IoT) − are beginning to produce clear gains. Retailers are leveraging new technologies to enhance aspects including supply chain, food safety, and customer experience.

For the past two years, FMI has been engaging our members in assessing their ecommerce capabilities and the digitally engaged food shopper. This has been a big topic of interest, in particular, to FMI’s independent retail members as they look to stay on the cutting edge of food retail. Here are three FMI tools on ecommerce that independent operators should pay close attention to.