Ray Brown has a leadership style that combines dedication, mentorship, vision, agility and a good nature. He meets with his leadership team one on one and in group settings, where they set and then celebrate the achievement of goals.
<p><strong>Category C: Ray Brown <br /> </strong><strong>Kroger, Vine Street store, Cincinnati</strong></p> <p>Walking into the Kroger Green Township Marketplace is like walking into a little town. There’s a bank, coffee shop, café and all kinds of friendly “neighbors” in close-knit departments. </p> <h5>Top-notch Leadership Style</h5> <p><img src="https://www.fmi.org/images/default-source/blog-images/image-4-kroger.tmb-large-350-.jpg?sfvrsn=918de974_1" data-displaymode="Thumbnail" alt="Image 4 kroger" title="Image 4 kroger" style="float: right; margin-bottom: 10px; margin-left: 10px;" />If this store is a community, then Ray Brown is its mayor. As general manager, Brown re-opened this Cincinnati location, which includes a Fifth Third Bank and Starbucks, among other amenities, in mid-2019. The store exceeded projected weekly sales goals and has continued to set significant records for a new store, both in the division and the Kroger enterprise at large. </p> <p>Like an effective mayor, Brown has a leadership style that combines dedication, mentorship, vision, agility and a good nature. He meets with his leadership team one on one and in group settings, where they set and then celebrate the achievement of goals. </p> <p>To welcome new associates, he meets with them personally and shares paths of advancement with them as a way to encourage their interest and development. He also implemented a front-end mentorship program, through which 10 of the most engaging staff members are chosen to coach cashiers and baggers on friendliness and service. </p> <p>His training is so thorough, in fact, that this site was chosen to be a company Academy Store for training new department leaders. Brown was also awarded a Kroger mentorship award for his ability to motivate and lead team members.</p> <p><img src="https://www.fmi.org/images/default-source/blog-images/image-1-ribbon-cutting.tmb-large-350-.jpg?sfvrsn=3a0c1371_1" data-displaymode="Thumbnail" alt="Image 1 ribbon cutting" title="Image 1 ribbon cutting" style="float: left; margin-right: 10px;" />He runs a tight ship when it comes to the customer shopping experience. Thanks to his work in moving in-store stocking to the third shift, the store now opens at 7 a.m. with <a></a><a>85% conditions. </a>That third shift stocking method is now the division standard for high-volume Kroger stores.</p> <h5>Connecting with His Community</h5> <p>Community outreach is important to Brown. Before the grand re-opening last year, he and his team personally delivered 50 gift baskets to local businesses and institutions to introduce themselves. The Cincinnati store also has close ties to a local senior center, and he and his team have donated winnings from sales contests to purchase toys for a nearby children’s charity. A proponent of Zero Hunger and Zero Waste, he teamed with a local food bank to donate meals to local families at Thanksgiving. Brown is the only civilian to be awarded a ceremonial American flag and medal by his township for his role in a fundraising effort that helped build a Veterans Memorial Wall. </p> <p>While he is like a mayor in his store, he is ultimately a good citizen, too.</p> <menu><span style="font-size: 24px;">‘Ray has a passion for people and for results. Achieving multiple sales milestones, winner of internal and external awards, Ray is committed to developing his team and serving the community.”</span></menu>
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