Grocery Shopping in the Time of COVID-19

Promoting and Advancing Petroleum Marketing, Retail Grocery, and Convenience Stores in West Virginia

Driving Local Business and Community Growth Across West Virginia

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OMEGA is a West Virginia-based organization dedicated to supporting and advancing the business interests of the state’s petroleum marketing, retail grocery, and convenience store industries.

As a network of over 225 locally owned businesses, OMEGA actively promotes cooperation, advocates for favorable legislation, and provides education and resources to its members. With over 50,000 employees, OMEGA members significantly contribute to the state’s economy, generating more than 10% of all state taxes and supporting local communities through scholarships, charitable donations, and civic involvement.

OMEGA is committed to fostering industry growth while serving West Virginians with essential services like fuel, food, and convenience.

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Your Essential Connection in West Virginia

OMEGA offers three types of membership: Convenience Store Members, Petroleum Marketer Members, and Grocer Members, all of which play a vital role in providing fuel, food, and essentials across West Virginia. As a liaison with state and national agencies, OMEGA works closely with organizations like NACS, PMAA, FMI, and the N.G.A. to advocate on behalf of its members.

We keep members informed through newsletters, legislative updates, an online resource hub, and educational seminars. Additional member benefits include access to the Encova Workers’ Compensation Discount Program and participation in our annual Trade Expo and fundraising efforts for children’s charities. OMEGA is here to support, advocate, and enhance the success of our industry members.

As consumers experience the unprecedented realities presented by the COVID-19 pandemic and confront the frustrating truths of supply and demand, once ingrained grocery shopping habits have shifted to some new behaviors. As one would expect, shoppers are highly concerned about the impacts of COVID-19 and those apprehensions are driving some changes in the way they shop for groceries. Many are turning to online grocery shopping.

By Steve Markenson, Director, Research, FMI As consumers experience the unprecedented realities presented by the COVID-19<img src="https://www.fmi.org/images/default-source/photos-for-staff-use/produce/20161208-fmi-0653_ed-web.tmb-large-350-.jpg?sfvrsn=17d56c6e_2" data-displaymode="Thumbnail" alt="20161208-FMI-0653_ed-WEB" title="20161208-FMI-0653_ed-WEB" style="float: right; margin: 10px;" /> pandemic and confront the frustrating truths of supply and demand, once ingrained grocery shopping habits have shifted to some new behaviors. As one would expect, shoppers are highly concerned about the impacts of COVID-19 and those apprehensions are driving some changes in the way they shop for groceries. Many are turning to online grocery shopping. To assess the impact of COVID-19 on the perceptions and behaviors of grocery shoppers, FMI conducted an initial wave of online surveys from March 21 to 26 and will be conducting ongoing biweekly consumer surveys over the coming weeks. From this first wave of research, we learned some baseline things about the shopper’s initial reactions as this crisis unfolded. Here are some of those findings, with much more come. <h5>Shoppers rush online to shop for groceries.</h5> Americans have had to make changes in where, how and who shops for groceries as a result of COVID-19. Most shoppers (77%) have specifically made a change in where they shop, with online shopping seeing significant growth. Many shoppers have increased or are shopping online for the first time, as almost one-half of Americans have shopped online for grocery-type items in the past month. This is more than twice the proportion of monthly online shoppers from our <a href="https://www.fmi.org/our-research/research-reports/u-s-grocery-shopper-trends">U.S. Grocery Shoppers Trends</a> research one year ago. Many of these shoppers (17%) are new to online grocery shopping and recall no shopping for grocery-type items before this month, while others (4%) recall shopping previously for grocery-type items and have returned this month for the first time in a while. Many online shoppers are ordering new products online for the very first time. Paper products are an expected need, but many are also ordering fresh produce, fresh meats and milk online for the very first time. Compared to online shoppers in our <a href="https://www.fmi.org/our-research/research-reports/u-s-grocery-shopper-trends">2019 U.S. Grocery Shopper Trends</a> research, average weekly online spending per shopper in the past seven days has approximately doubled.  Shoppers may be using online shopping as a means of practicing social distancing by avoiding visits into the store, but they are still experiencing many of the same issues as those who shop in-store such as out-of-stocks for paper products, household cleaning supplies, personal hygiene items, preferred food items and other items, along with limits on quantities. In addition, the unprecedented demand for groceries has resulted in fulfillment issues with many experiencing delivery delays, no acceptable times for pick-up or a lack of acceptable times for home delivery. As shoppers adjust to a new reality, FMI will be continuing to track consumer attitudes and perceptions over the coming weeks and months through our U. S. Grocery Shoppers Trends COVID-19 tracking surveys. <a href="https://www.fmi.org/forms/store/ProductFormPublic/u-s-grocery-shopper-trends-covid-19-tracker" class="button">Download U.S. Grocery Shopper Trends COVID-19 Tracker </a>

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Supporting West Virginia Communities

OMEGA members play a vital role in West Virginia, supporting communities through substantial tax contributions and a wide-reaching presence across the state. With over 55% of the population living in border counties, our members are dedicated to serving both local and regional needs. Beyond business, we’re proud to give back, having contributed over $3.1 million to children’s charities since 2003, reflecting our commitment to making a positive difference.